Wood Slat Acoustic Panel With Class A Fire Rating And Sound Absorption

• Frequently Asked Questions

Q1: Do you offer different product lines (e.g., premium vs. economy)?
A1: We focus on a single, high-quality product line with a range of customizable options (thickness, finish, shape). This allows us to maintain consistent quality control and efficient lead times, offering value through customization rather than tiered quality levels.

Q2: How often do you update your standard color range?
A2: We review and update our standard color palette periodically based on market trends. All existing standard colors remain available for order, ensuring continuity for your projects.

Q3: What is the MOQ for testing a newly developed finish?
A3: Testing a newly developed finish would be treated as a custom project, typically requiring a minimum commitment of 200 square meters for the initial production run.

Q4: Can you combine different panel types (e.g., smooth and perforated) in one order?
A4: Yes, you can mix different product types within a single order. The total quantity must meet the overall MOQ of 70 panels or 200 square meters.

Q5: Is the 1-year warranty applicable to all product variations you offer?
A5: Yes, the 1-year warranty against defects in materials and workmanship applies universally to all panels we manufacture, regardless of their finish or custom specifications.